Terms and Conditions of Sale
1. Website Ownership
This website, available at www.thisismuri.comIt is owned and operated by the company that owns the brand. MURI:
Tax Name / Company Name: Dinâmicas Pacíficas, Lda.
Taxpayer Identification Number (CPF): 516396161
Registered Office / Physical Address: Rua Joaquim Ribeiro Ferreira, Nº 14 – 1º Andar Cx. 1/2, 4815-013 Vizela, Portugal
Telephone: +351 934 173 978 (Custo de chamada para a rede fixa/móvel nacional, consoante o tarifário do utilizador)
E-mail: marketing@thisismuri.com
2. Scope and Object
These Terms and Conditions govern access to, browsing of, and purchase of products or contracting of services through the Website. Use of the Website and validation of any request implies full and unrestricted acceptance of these conditions by the User/Client.
3. Terms and Conditions for Product Delivery and Service Provision
MURI offers its products and services to clients in mainland Portugal, the islands (Madeira and Azores), and international destinations.
Provision of Creative and Digital Services: The timelines for execution, proposal submission, review phases, and final delivery of digital or consulting projects are agreed upon individually with the Client through an attached Commercial Proposal or Service Agreement. Unless otherwise stipulated, digital services are considered delivered upon submission of the final files or granting of access via electronic means.
Produtos Físicos (se aplicável): Os produtos comprados no Website são expedidos através de transportadora. O prazo de entrega estimado é apresentado no momento da compra, variando tipicamente entre 2 to 5 business days for Portugal, 5 to 10 business days for the islands, shipping is subject to availability, and for international destinations, please inquire. MURI is not responsible for delays resulting from customs or operational failures of the carriers.
4. Right of Free Resolution (Art. 10 of Decree-Law 24/2014)
If the Customer acts as an end consumer, they have the right to cancel the contract without incurring any costs (other than return costs, if applicable) and without having to state a reason, within 14 dias seguidos.
Deadline Countdown: The deadline expires 14 days after the day on which the Customer (or a third party designated by them) acquires physical possession of the goods; or, in the case of the provision of services, 14 days after the signing of the contract.
How to Practice: To exercise this right, the Customer must notify Dinâmicas Pacíficas, Lda. of their decision by means of an unequivocal statement sent by email or registered letter to the contacts indicated in Item 1. You can use the model withdrawal form attached to Decree-Law No. 24/2014.
Exceptions (Art. 17 of Decree-Law 24/2014): The right to free resolution not applicable to:
Provision of services for which the digital content or projects have already been fully executed with the prior and express consent of the Client;
Supply of goods manufactured according to Customer specifications or clearly personalized.
Effects of the Resolution: In the event of contract termination, MURI will reimburse all payments received, including delivery costs (except for additional costs resulting from choosing a more expensive shipping method than usual), within a maximum of 14 days from the date it is informed of the decision. The reimbursement will be made using the same payment method used in the initial transaction.
5. Electronic Complaints Book
Em cumprimento do Decreto-Lei n.º 74/2017, a Dinâmicas Pacíficas, Lda. encontra-se devidamente registada na Plataforma do Livro de Reclamações Eletrónico. Caso pretenda apresentar uma reclamação formal relativamente aos nossos serviços ou produtos, poderá fazê-lo diretamente acedendo à plataforma oficial em: www.livroreclamacoes.pt
6. Alternative Dispute Resolution for Consumer Disputes (ADR)
In the event of a consumer dispute, and in accordance with Law No. 144/2015, the consumer may resort to an Alternative Dispute Resolution (ADR) entity.
Given the location of the company's headquarters, the competent arbitration entity is the TRIAVE – Centro de Arbitragem de Conflitos de Consumo do Vale do Ave / Tribunal Arbitral:
Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019 Guimarães
Website: www.triave.pt
E-mail: triave@triave.pt
For disputes arising from online purchases or contracts, you can also use the European Online Dispute Resolution Platform (ODR Platform), available at: (https://ec.europa.eu/consumers/odr/).
7. Protection of Personal Data and Privacy
Dinâmicas Pacíficas, Lda. guarantees the complete confidentiality and security of personal data provided by Users, processing it in strict accordance with the General Data Protection Regulation (GDPR) — Regulation (EU) 2016/679 — and other national data protection legislation.
The data collected (such as name, email, and phone number in contact or billing forms) is intended exclusively for managing the business relationship, providing contracted services, and fulfilling legal billing obligations. The User retains the right to access, rectify, limit, or delete their data at any time, simply by sending a written request to the company's contact email. For more details, please consult our [link to privacy policy/terms of service]. Privacy Policy.
8. Applicable Law
Any disputes arising from the interpretation, application or breach of these Terms and Conditions shall be governed and resolved in accordance with Portuguese law.
Last modified: May 26, 2026.